{"id":52,"date":"2026-10-29T13:11:27","date_gmt":"2026-10-29T13:11:27","guid":{"rendered":"https:\/\/ivitaglobal.com\/?page_id=52"},"modified":"2026-10-29T13:11:27","modified_gmt":"2026-10-29T13:11:27","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/ivitaglobal.com\/en\/refund-policy\/","title":{"rendered":"Return &amp; Refund Policy"},"content":{"rendered":"<div class=\"iv-refund-wrapper\" style=\"direction:rtl;max-width:920px;margin:50px auto;padding:0 20px;font-family:'Readex Pro', sans-serif;color:#1e293b;line-height:1.8;\">\n  \n  <div style=\"text-align:center;margin-bottom:45px;\">\n    <span style=\"display:inline-block;padding:6px 16px;border-radius:9999px;background:#ecfdf5;color:#065f46;font-size:13px;font-weight:700;margin-bottom:12px;\">Transparent &amp; Certified Policy<\/span>\n    <h1 style=\"font-size:32px;font-weight:800;color:#064e3b;margin:0 0 14px;\">Return &amp; Refund Policy<\/h1>\n    <p style=\"font-size:15px;color:#64748b;margin:0;max-width:650px;margin:0 auto;\">At iVitaGlobal, we are committed to delivering the highest quality standards for our clients and partners. Below are our return and replacement guidelines.<\/p>\n  <\/div>\n\n  <div style=\"display:flex;flex-direction:column;gap:24px;\">\n    \n    <div style=\"background:#ffffff;border:1px solid #e2e8f0;border-radius:16px;padding:30px;box-shadow:0 4px 16px rgba(0,0,0,0.02);\">\n      <h2 style=\"font-size:20px;font-weight:800;color:#064e3b;margin:0 0 14px;display:flex;align-items:center;gap:10px;\">\n        <span>\ud83d\udc64<\/span>\n        <span>1. Consumer Orders (Retail)<\/span>\n      <\/h2>\n      <ul style=\"margin:0;padding-right:20px;color:#334155;font-size:14.5px;line-height:1.9;\">\n        <li><strong>Return Window:<\/strong> Clients may request return or replacement within <strong>7 days<\/strong> from the date of delivery.<\/li>\n        <li><strong>Product Condition:<\/strong> The product must remain in its original condition, unopened, with the manufacturer seal intact and free from external damage.<\/li>\n        <li><strong>Refund Process:<\/strong> Refunds are processed using the original payment method or bank transfer within 5 to 7 business days following item inspection.<\/li>\n      <\/ul>\n    <\/div>\n\n    <div style=\"background:#ffffff;border:1px solid #e2e8f0;border-radius:16px;padding:30px;box-shadow:0 4px 16px rgba(0,0,0,0.02);\">\n      <h2 style=\"font-size:20px;font-weight:800;color:#064e3b;margin:0 0 14px;display:flex;align-items:center;gap:10px;\">\n        <span>\ud83c\udfe2<\/span>\n        <span>2. Wholesale, B2B &amp; Pharmacy Orders<\/span>\n      <\/h2>\n      <ul style=\"margin:0;padding-right:20px;color:#334155;font-size:14.5px;line-height:1.9;\">\n        <li><strong>Reporting Window:<\/strong> Any shipment discrepancies or cold-chain damage must be reported within <strong>48 hours<\/strong> of receiving the consignment.<\/li>\n        <li><strong>Immediate Resolution:<\/strong> We promptly replace damaged items, issue a credit note, or process an exchange according to partner preference.<\/li>\n      <\/ul>\n    <\/div>\n\n    <div style=\"background:#ffffff;border:1px solid #e2e8f0;border-radius:16px;padding:30px;box-shadow:0 4px 16px rgba(0,0,0,0.02);\">\n      <h2 style=\"font-size:20px;font-weight:800;color:#064e3b;margin:0 0 14px;display:flex;align-items:center;gap:10px;\">\n        <span>\ud83d\udeab<\/span>\n        <span>3. Non-Returnable Items<\/span>\n      <\/h2>\n      <ul style=\"margin:0;padding-right:20px;color:#334155;font-size:14.5px;line-height:1.9;\">\n        <li>Opened packages or products with removed safety seals, in accordance with dietary supplement safety regulations.<\/li>\n        <li>Custom-manufactured private label products once the production batch is approved and delivered.<\/li>\n      <\/ul>\n    <\/div>\n\n    <div style=\"background:#ffffff;border:1px solid #e2e8f0;border-radius:16px;padding:30px;box-shadow:0 4px 16px rgba(0,0,0,0.02);\">\n      <h2 style=\"font-size:20px;font-weight:800;color:#064e3b;margin:0 0 14px;display:flex;align-items:center;gap:10px;\">\n        <span>\ud83d\udcde<\/span>\n        <span>4. How to Submit a Request<\/span>\n      <\/h2>\n      <p style=\"font-size:14.5px;color:#334155;margin:0 0 12px;\">To initiate a return or exchange request, please contact our official support channels:<\/p>\n      <div style=\"display:flex;gap:16px;flex-wrap:wrap;\">\n        <a href=\"mailto:info@ivitaglobal.com\" style=\"display:inline-flex;align-items:center;gap:8px;background:#f8fafc;border:1px solid #cbd5e1;padding:10px 18px;border-radius:10px;text-decoration:none;color:#064e3b;font-weight:700;font-size:14px;\">\n          <span>\u2709\ufe0f info@ivitaglobal.com<\/span>\n        <\/a>\n        <a href=\"\/en\/contact-us\/\" style=\"display:inline-flex;align-items:center;gap:8px;background:#064e3b;padding:10px 18px;border-radius:10px;text-decoration:none;color:#ffffff;font-weight:700;font-size:14px;\">\n          <span>Contact Us Page \u2190<\/span>\n        <\/a>\n      <\/div>\n    <\/div>\n\n  <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"no-title","meta":{"_gspb_post_css":"","footnotes":""},"class_list":["post-52","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ivitaglobal.com\/en\/wp-json\/wp\/v2\/pages\/52","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ivitaglobal.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ivitaglobal.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ivitaglobal.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ivitaglobal.com\/en\/wp-json\/wp\/v2\/comments?post=52"}],"version-history":[{"count":1,"href":"https:\/\/ivitaglobal.com\/en\/wp-json\/wp\/v2\/pages\/52\/revisions"}],"predecessor-version":[{"id":173,"href":"https:\/\/ivitaglobal.com\/en\/wp-json\/wp\/v2\/pages\/52\/revisions\/173"}],"wp:attachment":[{"href":"https:\/\/ivitaglobal.com\/en\/wp-json\/wp\/v2\/media?parent=52"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}