Transparent & Certified Policy
Return & Refund Policy
At iVitaGlobal, we are committed to delivering the highest quality standards for our clients and partners. Below are our return and replacement guidelines.
👤 1. Consumer Orders (Retail)
- Return Window: Clients may request return or replacement within 7 days from the date of delivery.
- Product Condition: The product must remain in its original condition, unopened, with the manufacturer seal intact and free from external damage.
- Refund Process: Refunds are processed using the original payment method or bank transfer within 5 to 7 business days following item inspection.
🏢 2. Wholesale, B2B & Pharmacy Orders
- Reporting Window: Any shipment discrepancies or cold-chain damage must be reported within 48 hours of receiving the consignment.
- Immediate Resolution: We promptly replace damaged items, issue a credit note, or process an exchange according to partner preference.
🚫 3. Non-Returnable Items
- Opened packages or products with removed safety seals, in accordance with dietary supplement safety regulations.
- Custom-manufactured private label products once the production batch is approved and delivered.
📞 4. How to Submit a Request
To initiate a return or exchange request, please contact our official support channels: